Privacy Policy

1. Who we are

Padel Tempo is developed and operated by Sole Proprietor Ivaschenko Mykola Oleksandrovych (ФОП Іващенко Микола Олександрович) (“Altiora”, “we”, “us”).

We are responsible for the processing of personal information described in this Privacy Policy.

For privacy questions or requests, contact us at [email protected] or through altiora.partners.

2. Information we process

Depending on how you use Padel Tempo, we may process:

• Match and tournament information: player or team names, scores, match settings, tournament formats, rounds, courts, standings, and results that you enter into the app.
• Public Live information: information you explicitly choose to publish through a Public Live link.
• Purchase and subscription information: the product purchased, subscription status, trial status, renewal or expiration information, and purchase history provided by the App Store or Google Play. We do not receive your full payment card details.
• App and device information: app version, operating system, device type, language/locale, and technical identifiers used to operate the app, subscriptions, analytics, security, and diagnostics.
• Usage information: events describing how features of the app are used, such as screens or features opened and important product actions.
• Diagnostic information: crash reports, errors, performance information, and related technical context needed to diagnose problems.
• Information you contact us with: information contained in support or privacy requests you send to us.

3. Local app data

Padel Tempo is designed so that core match and tournament functionality can operate locally on your device.

Match and tournament information is not automatically made public. Information is sent to our Public Live service only when you explicitly choose to publish a match or tournament, or when transmission is required for another online feature you use.

Some technical, analytics, subscription, security, and diagnostic information may be sent to the relevant service providers as described below.

4. Premium subscriptions

Premium subscriptions are purchased through the Apple App Store or Google Play.

We use Adapty to manage subscription status, purchase entitlement, paywalls, trials, and purchase restoration.

Adapty may process an anonymous profile or installation identifier, device and app information, store information, subscription status, and purchase history needed to provide these functions.

Padel Tempo does not require a Padel Tempo user account to purchase or restore Premium at this time.

Payment processing is handled by Apple or Google under their respective privacy policies and terms. We do not receive or store your full payment card details.

5. App analytics

We use Amplitude to understand how Padel Tempo is used and to improve the product.

Depending on our SDK configuration, analytics information may include product interaction events, app version, operating system, device type, language, an anonymous device or installation identifier, and approximate country or region derived from network information.

We do not use analytics to collect the names of players, match scores, or the contents of Public Live sessions unless explicitly stated for a specific feature.

We do not use this information for third-party advertising.

6. Crash reports and diagnostics

We use Sentry to detect crashes, errors, and technical failures.

Diagnostic information may include the app version, operating system, device information, error messages, stack traces, performance information, and technical context related to the failure.

We configure diagnostics to avoid intentionally sending match participant names, Public Live content, authentication credentials, purchase secrets, or other information that is not needed to diagnose a technical problem.

7. Public Live

Public Live is optional. Nothing is published unless you choose to publish a match or tournament.

A Public Live page may contain the tournament or match title, participant or team names, scores, rounds, courts, standings, and results.

Public Live pages are unlisted and are intended to be accessed through a difficult-to-guess link. They are not intended to appear in public search or directory listings. However, anyone who receives the link may be able to view and share the published information.

Do not publish personal information that you are not entitled to share.

An unfinished public session is normally retained for up to 30 days after its last qualifying organizer activity, unless it is deleted or revoked earlier.

Finished Public Live sessions are normally retained for up to 365 days, unless they are deleted or revoked earlier, or a different retention period is required for operational or legal reasons.

Revoking a Public Live session removes public access to it.

8. Early access emails

If you ask to be notified when the app is available, we process the email address you submit, the language of the page you used, and the page location of the request. We use this only to send the store link and the launch subscription discount when Padel Tempo is released, and to keep the list secure. We do not use this list for unrelated marketing.

We keep the address until you ask us to remove it or it is no longer needed for that launch notice.

9. Support requests

If you send a message through the website support form, we process the email address you provide, your name if you choose to give one, the platform you select (iPhone, Android, or Garmin), the topic you select, the message text, and the language of the page you used.

We use this information to read your request and reply to the email address you provided. Sending a support request is not consent to marketing, and we do not add you to a marketing list because of it. We do not place the support message, your name, or your email address into product analytics or crash-report context.

The form uses Cloudflare Turnstile to check that the submission is not automated. Turnstile processes a verification token and related technical signals for that check. We do not use that check for advertising.

We keep support requests for as long as reasonably necessary to handle the request, resolve a related dispute, and meet applicable legal obligations. We do not apply a fixed deletion period, and this version of the service does not delete support requests automatically.

10. Website analytics and cookies

We use optional Google Analytics, loaded through Google Tag Manager, to understand how this website is used and improve it. Analytics is enabled only after you give consent. We do not use advertising cookies on this website at this time.

You can decline analytics and still use the website. You can change your choice at any time using Cookie preferences in the footer.

11. Service providers

We use service providers to operate Padel Tempo. Depending on the feature you use, these may include:

• Apple App Store / Google Play — purchases, subscriptions, and store services;
• Adapty — subscription and entitlement management;
• Amplitude — product analytics;
• Sentry — crash reporting and diagnostics;
• Google Analytics / Google Tag Manager — optional website analytics after consent;
• Cloudflare Turnstile — bot checks on the website support form;
• hosting and infrastructure providers — hosting, databases, networking, security, and service operation.

These providers process information for the purposes described in this Policy and under their applicable contractual and privacy obligations.

12. Advertising and tracking

Padel Tempo does not currently display third-party advertising and we do not sell personal information to advertisers or data brokers.

We do not use information collected through Padel Tempo for cross-app or cross-website advertising tracking.

If this changes, we will update this Policy and request any permissions required by the platform or applicable law.

13. How long we keep information

Retention depends on the type of information:

• local match and tournament history remains on your device until you delete it or remove the app, subject to the app's backup behavior;
• unfinished Public Live sessions are normally retained for up to 30 days after last qualifying organizer activity unless revoked or deleted earlier;
• finished Public Live sessions are normally retained for up to 365 days unless revoked or deleted earlier;
• subscription and transaction records may be retained for as long as needed to provide Premium access, restore purchases, resolve billing issues, and meet legal or accounting obligations;
• analytics and diagnostic information is retained according to our configured retention periods with the relevant service providers;
• early-access email addresses are retained as described above;
• support requests are kept only as long as reasonably necessary to handle the request, resolve disputes, and meet applicable obligations, without a fixed deletion period and without automatic deletion.

We may retain limited information longer where required by law, for security, fraud prevention, dispute resolution, or enforcement of our agreements.

We use reasonable measures to protect information, but no online service can guarantee absolute security.

14. Your privacy choices and deletion requests

You may contact us to request access to, correction of, or deletion of personal information that we control, or to raise another privacy request.

Because Padel Tempo currently does not require a user account, some information may be associated only with an anonymous installation, subscription profile, or Public Live link. We may need information that allows us to locate the relevant record before we can act on a request.

You can stop optional website analytics using Cookie preferences in the footer.

Where the app provides an analytics opt-out setting, you can use it to stop future optional app analytics.

Deleting the app removes locally stored information from the device, subject to operating-system backups and information already transmitted to online services. Uninstalling the app does not by itself delete information already held by our service providers or on our servers.

Contact: [email protected] or altiora.partners.

15. International processing

Some of our service providers may process information in countries other than the country where you live.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

16. Your rights

Depending on where you live, you may have rights regarding your personal information, including rights to access, correct, delete, restrict or object to certain processing, and receive a copy of certain information.

You may also have the right to withdraw consent where processing is based on consent and to complain to your local data-protection authority.

These rights may be subject to conditions and exceptions under applicable law.

17. Children

Padel Tempo is not designed as a service directed specifically to children. If you believe that a child has provided personal information to us in a way that requires parental consent under applicable law, please contact us at [email protected].

18. Changes to this Policy

We may update this Privacy Policy when Padel Tempo, our service providers, or legal requirements change.

We will update the “Last updated” date when we make changes and provide additional notice where required.